Frequently asked questions

A platform that makes professional gratitude visible and measurable. When someone helps you with a referral, advice, or introduction, you acknowledge it in one tap. Our AI agents find who you should help next, draft the message, and write the story of your chain. Free forever.

Sign up with Google, LinkedIn, GitHub, or email. Then tap “Someone helped me” to acknowledge your first act.

Yes. Core features are free forever. Pro and Premium unlock deeper analytics and priority AI features.

Yes. Works in any mobile browser. You can also install it — tap “Add to Home Screen” in your browser menu.

Gratitude Scout detects moments when someone helped you. Chain Orchestrator finds who you should help next and drafts the message. Impact Narrator writes the story of your chain.

Tap the microphone and speak naturally. Say things like “I want to thank Sarah for career advice” or “show my impact.” Choose from four AI modes in settings.

The ripple effect of help. You help someone, they help someone else, and so on. The app tracks every link and shows you how far your original act traveled.

Reflects the real-world outcomes of your professional help. Points: acts of support given (10 pts), verified outcomes like hires and deals (25 pts), downstream reach in chains (5 pts per person).

Yes. SOC 2 Type II certified infrastructure. All data encrypted in transit and at rest. We never sell data.

No. Speech recognition runs in your browser. We never record, store, or transmit audio. Only text transcripts are sent to our AI.

Yes. Profile → Delete Account. Your data is anonymized — acts remain in chains but your identity is removed.

Every act can be confirmed by the receiver with one click. Corporate deployments will verify via SSO (on our roadmap). Our system monitors for unusual patterns — self-logging loops, rapid repeat pairs — and flags suspicious activity for review. Unverified acts stay pending and don't count toward Impact Scores.

Companies get dashboards showing referral-to-hire patterns, mentorship analytics, cross-team connections, and CSR-ready reports. Employees just tap approve.

Free 30-day pilot for qualifying teams. No commitment, no credit card. Pricing discussed after the pilot.

Allow microphone access. Chrome: tap lock icon → Microphone → Allow. Safari: Settings → Safari → Microphone → Allow for payitfwd.app.

Check phone isn't on silent. Try toggling “Use AI voice” in voice settings.

Corporate firewalls sometimes block new websites. Try on mobile data instead of office WiFi. We are working on getting categorized with web filters.

Login page → “Forgot password?” for a reset link. Or sign in with Google, LinkedIn, or GitHub instead.